CUSTOMER SERVICE

SHIPPING POLICIES/RATES

We charge a flat rate shipping & handling fee of $15. We ship via UPS ground to domestic addresses only; we do not ship internationally at this time. Expedited, 2-3 day shipping is available for a rate of $40.

On weekdays, we will ship within 24 hours of receiving your order. Orders received on weekends, holidays, and after 12:00 noon EST will be processed and shipped within 48 hours.

RETURN POLICY

We will accept returns on unused products and merchandise with tags attached up to 30 days after the original order was placed. If for any reason you would like to make a return, we will provide you with a prepaid shipping label. Please email us at info@greysaltvail.com for a return authorization. We will provide you with a prepaid shipping label by email, and we will deduct the cost of the shipping from your return refund. Refunds will be credited to the original form of payment minus applicable shipping fees.